KFM robots create efficiencies in King's College Hospital Workforce Development and Finance
KFM's Technology team and the Trust's Workforce Development department have spent the last year working together to create efficiencies using Robotic Process Automation (RPA). Now, KFM is starting collaborative working with the Trust's Finance team.
In 2019, KFM implemented RPA technology at King's to improve efficiency in patient care, by streamlining processes that were repetitive, rules-based and high volume.
The robots have realised numerous efficiencies from working with the King’s Workforce Development team.
The robots can save six days per month of staff time in sending reminders to managers to approve HealthRosters.
It can save two days per month of Workforce Development staff time by processing results of COVID-19 swabs into the employee HealthRoster.
Stephen Taylor, Associate Director of Workforce Projects at King's, said: "In partnership with KFM, the People Directorate at King's has been able to deploy RPA across various areas, contributing hugely to the success of a number of key projects. By using automation technology, we now have a fast, efficient process that contributes to us preventing staff from being overpaid, as well as reducing the burden on administrative staff needing to carry out the task manually. Alongside this, KFM were instrumental in the Trust's transition to an in-house bank model which saw the automation of around 4,500 records in our payroll system to ensure that staff transitioning from our external supplier to our new in-house model would be paid accurately and on time. This condensed over 100 days' work for a human in to just two weeks' work from the robots and ensured absolute accuracy at the same time."
KFM has facilitated a series of focus groups and seven workshops for the Trust Finance team. Some of the key areas they are working on are payroll corrections, data cleansing and reporting for staff lists, and creating a weekly and monthly analysis nursing tool.